FAQ's

 

Can I shop in person? 
As of 2023, we are working out of a private studio and do not have retail hours, however we try to regularly hold pop up events throughout the year.  Please check here for the latest updates on shopping in-person.

Where is your shop? 
We are located within a private studio in the southside of Richmond, VA. 

Can you do repairs?
We honor repairs on our own products, and occasionally on other items- depending on our availability and the type of work needed.  To request a repair, visit our Repair Request page. 

Can you make custom products? 
We take custom projects on a case by case basis. Please fill our our custom project form if you have a project in mind. 

 

Do you accept returns? 
Yes, please visit the Returns, Repairs, & Shipping Policies Page for more details. 

Where is my order? 
Typically in-stock items ship within 3 business days.  If your order has shipped, you will have been sent an order confirmation email with tracking information.  Please check your spam folder if you do not see it.  To check the status of your order, please email hello@awlsnap.com

My order tracking info isn't updating. Why?

Unfortunately this happens- typically with items shipped via USPS. To speed up the delivery process, USPS workers skip the initial scanning stage and your package is instead moved right into delivery mode. Because it wasn't scanned, tracking information will not update. This is very common response especially during busy holidays. Please be patient as 99% of the time packages actually deliver on time. 

I need to change my shipping address or method! 
If you've emailed within the designated fulfillment time, we're happy to make the change.  Please use our contact form to get in touch. 

 

Where do you get your leather? 
We use leathers that come from cow, pig, and bison which are processed in the US and Europe. With sustainability at heart, we partner with suppliers with outstanding reputations that we trust to produce responsibly and minimize health and environmental impact during the leather tanning process. Wickett & Craig, Horween, and Conceria Walpier are three of our favorite tanneries located around the world and we use their hides often.