As true Craftswomen, we stand behind our work one-hundred percent. Should you have an issue with the manufacturing of your product we will repair it for you at any time during the life of your product.
If you have a request for repair, please get in touch.
Other Shop Policies
Domestic orders are shipped via your chosen method at checkout. Awl Snap cannot be held responsible for lost or stollen packages or packages delivering late. It does unfortunately happen from time to time, and we do our best to minimize these occurrences by giving you options during checkout.
International orders are shipped via DHL or USPS Priority Mail. Please be aware that due to the shipping policies of countries outside of the US, shipments can sometimes take longer if held up in customs. Furthermore, Awl Snap cannot be responsible for any fees or duties other countries might impose upon orders when they enter your country. Please research your countries taxes and import fees before ordering. Thank you for understanding!
Refunds and exchanges
*2021 HOLIDAY POLICY:
All orders placed between Nov.1 2021 and Dec 31 2021 are subject to our 14 day return policy below, however exchanges for store credit may be made until January 9th. (Final sale items are excluded from our return or exchange policy.) To process an exchange or return, please see details below.
Refunds or exchanges are accepted within 14 days on un-used, stock products with the original purchase or gift receipt.
Any orders for products considered custom, altered, or sale are considered final sale and not available for a refund.
The item must be unused and in the original condition for us to process the return. Items found to be used will be returned to sender.To process a return/exchange, please select one of the methods below:
Please ship returns to:
Awl Snap Leather Co
2015 W Broad St
Richmond VA 23220