Shop Policies


Privacy Policy

Shipping

Domestic orders are shipped via your chosen method at checkout. Awl Snap cannot be held responsible for lost or stollen packages or packages delivering late. It does unfortunately happen from time to time, and we do our best to minimize these occurrences by giving you options during checkout. 
International orders are shipped via DHL or USPS Priority Mail. Please be aware that due to the shipping policies of countries outside of the US, shipments can sometimes take longer if held up in customs. Furthermore, Awl Snap cannot be responsible for any fees or duties other countries might impose upon orders when they enter your country. Please research your countries taxes and import fees before ordering. Thank you for understanding!

 

Refunds and Exchanges

 Refunds or exchanges are accepted within 14 days of delivery on un-used, stock products with the original purchase or gift receipt.

Any orders for products considered custom, altered, or sale are considered final sale and not available for a refund. The item must be unused and in the original condition for us to process the return. Items found to be used will be returned to sender. Returns received beyond the return window, or without prior authorization maybe be denied or subject to late/restocking fees

TO REQUEST A RETURN: Please email hello@awlsnap.com and include your order number. 

 

Quality Guarantee 

As true Craftswomen we stand behind our work and believe in the longevity of our products. Should you have an issue with your item, let us repair it. 
  • Manufacturing Repairs include gluing, stitching, and hardware malfunctions caused by an error in construction. These repairs are free of charge for customers (with proof of purchase) within the first 3 years, less shipping costs. International customers may be required to cover the cost of international shipping both to and from the Awl Snap studio. 
  • Extended Repairs include replacing hardware and leather components, any damage that is a result of product use, items older than 3 years, items without receipt of purchase, or items purchases during our "whoppsie sales" or final sale.  These repairs might incur repair and/or shipping fees for both domestic and international customers.
If you have a request for repair, please get in touch here.