Domestic orders are shipped via your chosen method at checkout. Awl Snap cannot be held responsible for lost or stollen packages or packages delivering late. It does unfortunately happen from time to time, and we do our best to minimize these occurrences by giving you options during checkout.
International orders are shipped via DHL or USPS Priority Mail. Please be aware that due to the shipping policies of countries outside of the US, shipments can sometimes take longer if held up in customs. Furthermore, Awl Snap cannot be responsible for any fees or duties other countries might impose upon orders when they enter your country. Please research your countries taxes and import fees before ordering. Thank you for understanding!
Refunds and Exchanges
Refunds or exchanges for stock* items are accepted within 14 calendar days of delivery to customer.
After 14 days, (and through January 15th), any stock* items requested to be returned will be issued a store credit in the form of a gift card for the full item value on the order. Store credits are valid for 1 year from date of activation.
*Stock items are those not considered custom, altered, or final sale. Products considered for refund or exchange must be un-used and in original condition with the original purchase or gift receipt.
TO REQUEST A RETURN: Please email firstname.lastname@example.org and include your order number.
As true Craftswomen we stand behind our work and believe in the longevity of our products. Should you have an issue with your item, let us repair it.
If you have a request for repair, please get in touch here.