THE LITTLE DETAILS:


MAKER'S GUARANTEE
Because I believe leather goods should be hand-made to last throughout time, each and every Awl Snap product is backed by a Lifetime Guarantee. Should you ever have an issue with the manufacturing or craftsmanship of your product, I'll repair it for you- free of charge. Simple as that!

MADE-TO-ORDER
While Awl Snap's production moves as fast as humanly possible, manufacture time can change throughout the year based on our current production levels.  On average, our goal is two weeks from order placed to ship date.  If you have any questions regarding your order, please do not hesitate to get in touch- shoot an email to hello@awlsnap.com.

CUSTOM ORDERS
Do you have an idea in mind for a custom bag or would you like something maybe tweaked on a current design we have? Or maybe you run a company and are looking for some unique leather gifts for your customers?  Get in touch with us! We love to chat about custom possibilities and will work creatively and honestly to try to make your idea possible.  If we are able to create something for you, here are a few things to note about the process: 
* Because custom products have to be made separately from our normal production of orders, they will require more time. 
* All pricing for custom products will be determined when we work up a design for you. We would never hit you with additional costs once your order is in production.  
* Because the products are made specifically for you or your company, custom products are non-refundable.  

STOCK ORDERS
I often have products in the store which are ready to ship. These items are usually one-of-a-kind and will be shipped within 48 hours of purchase. To find these items, look to the item description for "ready to ship".

SHIPPING
All domestic orders are shipped via USPS Priority Mail. Additionally, items over $200 in value may require a signature confirmation for delivery if requested. International orders over $50 USD are shipped via DHL and arrive in 3-5 days in most cases. Please be aware that due to the shipping policies of countries outside of the US, shipments can sometimes take longer than 5 days if held up in customs. Furthermore, Awl Snap cannot be responsible for any fees or duties other countries might impose upon orders when they enter your country. Please research your countries taxes before ordering. Thank you for understanding!

REFUNDS
I understand that sometimes we all need to return purchases. ( Those 3am, can't sleep, impulse buys- I get it. )  Please notify me by email within 7 days of receipt of your order that you would like a refund. Your return must be returned in the original condition and unused, and must reach us within 14 days of original delivery to you.  PLEASE NOTE: Any orders for products with custom alterations made for you (pattern size changes, pockets added, etc.) are considered custom orders and are final sale.